Returns & refunds

Last updated October 29, 2026.

Damaged or misprinted

If your piece arrives broken, misprinted, or not what you ordered, email hello@trayk.com within 30 days of delivery with a photo. We reprint it or refund you, your choice, and you don't need to send it back.

Changed your mind

Everything we sell is made after you order it, so we can't take back a print or a 3D print for a change of mind. If something isn't right, tell us: damaged, misprinted or wrong pieces are always replaced or refunded.

Cancellations

Email us with your order number as soon as you can. We cancel for a full refund until your order goes into production. Art prints are sent to our print partner soon after you pay, so the window for them is short; once a print is in production, the change-of-mind return above applies instead.

Refund timing

Refunds go back to your original payment method within 7 business days of approval; your bank may take a few more days to show it.